FAQs

Get the answers to some of our most frequently asked questions.

Here’s a selection of our clients’ most frequently asked questions regarding property management.

We think we’ve covered everything, but if you can’t find the answer you’re looking for, our management experts are on hand to help.

Call 020 7078 0214 or email info@kh-estates.com.

If you’re looking for a long-term tenancy specifically, we’ll do our best to find tenants who are seeking the same.

If the tenant’s circumstances change mid-way through the tenancy, we cannot guarantee they’ll stay. However, we operate in one of London’s most highly sought-after areas, so even if a tenancy is cut short, the possibility of finding another suitable tenant quickly is high.

If one tenant out of a group wants to leave the property, we’re also able to replace the tenant and adjust the contract.

As standard, we conduct two inspections over a 12-month tenancy – one at six months, and the other when the tenancy comes to an end.

However, this is a bespoke service that can be tailored to your requirements. If you’d like your property manager to conduct inspections at lesser or more frequent intervals, we’ll happily arrange that.

To make sure it’s done right, we outsource referencing to our partner company HomeLet.

Their process is fast and thorough, and aims to provide landlords with peace of mind that they have the best possible tenants in their property.

You will need to respect your tenant’s privacy and provide them with ample notice before entering the property.

The length of notice can be defined before move in day, and agreed upon by both parties before the contract is signed.

Even though we are taking care of the day to day, you still have full rights to your property.

We’ll chase the tenant on your behalf to pay the balance owed. If the rent is unpaid for more than two months, you can issue a Section 8 notice which instructs them to leave the property.

In the unlikely event the tenant refuses to leave the property, you will need to start the eviction process by obtaining a court order. We will be on hand to support and advise you every step of the way.

If your circumstances change, or you want to offload some responsibility, enlisting our help is really easy.

Take a look at our services for a detailed look into what happens when we take over mid-tenancy.

Our fees are charged monthly and will be deducted from the rent before the balance is paid to you.

Section 21 of the Housing Act 1988 is a piece of legislation that allows landlords (private individuals) to regain possession of their property, without giving grounds. But it’s only enforceable once an Assured Shorthold Tenancy (AST) – i.e. either a fixed-term or contractual periodic tenancy – has expired.

Changes to Section 21 as of July 2015 include:

For tenancies of properties starting on or after 1 October 2015, landlords will need to supply the following prescribed information (in addition to current information on protecting any deposit from them and the condition of the property in order to prevent ‘retaliatory evictions’):

1. A copy of the Energy Performance Certificate (EPC);
2. A copy of the gas certificate (provided the property has a gas supply);
3. A copy of the government’s ‘How to Rent: The Checklist for Renting in England’ document – an up-to-date hard copy version of the guide given at the start of tenancies is enough to satisfy the regulations. Alternatively, sending an e-mail copy is fine – provided that the tenant has given an e-mail address, either to the landlord or someone acting on behalf of them, at which to receive tenancy-related correspondence.

Failure to provide the above prescribed information will make a Section 21 eviction procedure invalid, leaving landlords not permitted to bring about an application for possession. So compliance is vital which includes ensuring that an EPC is given to every prospective tenant enquiring about a property as it forms a part of their decision process.
As of 1 October 2015:

  • Landlords will no longer be permitted to serve tenants a Section 21 Notice within the first four months of an AST – a move to prevent a landlord’s ability to issue a Section 21 Notice at the beginning of the tenancy;
  • In the case of periodic tenancies, there’ll be no need for landlords to serve a notice that ends on the last day of the tenancy;
  • Landlords will be required to repay tenants any rent for a period of time when a Section 21 Notice has stopped a tenant from living in the property – prior to the end of a payment period.

It’s also important to be aware that from 1 June 2018, all ASTs are required to use the new style of notice regardless of when they started. But until 1 October 2018, landlords may choose whether or not to use the new Section 21 Notice form for ASTs that started before 1 October 2015. From 1 October 2015, tenants starting on a new tenancy might be able to prevent a Section 21 Notice being served if there is a legitimate complaint about the property.

Section 8 of the Housing Act 1988 is a piece of legislation that allows landlords (private individuals) to regain possession of their property during the fixed term of an AST if the tenant has breached their tenancy agreement, such as subletting or not paying rent.

All of our fees are in one place so you can access them whenever you like with ease. Take a look at our landlord fees page here.