FAQs

Everything you need to know about renting.

Renting a property can be a confusing and complicated process. That’s why we’ve put together some of our most frequently asked questions to simplify everything for you, and to give you peace of mind that you’re in safe hands with us.

Call 020 7078 0214 or email info@kh-estates.com for more information.

Tenancy fees vary from agent to agent depending on the services each agency provides. For a full list of our fees, take a look at our fees page here.

For any tenant over the age of 17, we will need to see a reference from your previous landlord (if applicable). If you require a guarantor, we’ll also need to collect a reference from them.

As the tenant, you are responsible for setting up accounts with the utility companies when you move in. You’ll also be responsible for closing them when you move out. The inventory company will make a note of the meter readings at the beginning and end of the tenancy to prevent any discrepancies from arising.

If the rental price is shown as per week, you multiply that weekly figure by 52 and then divide by 12. This will give you the monthly rental figure as an average spread across the year.

You will need to contact your bank to set up a monthly standing order.

If you are paying the rent via a standing order mandate, it will leave your account three days prior to when the rent is due to ensure the landlord receives it on time.

You should let your landlord or managing agent know of any delays to rent payment as soon as possible. Interest may be charged until full payment is made. You can find more information about rent arrears in your tenancy agreement.

You’ll need to send your landlord notice in writing by post or email in accordance with your tenancy agreement. If we are your managing agent, please send an email to info@kh-estates.com. Alternatively, send it by recorded post to:

Kingsley Hamilton Estates
10th Floor
One Canada Square
Canary Wharf
E14 5AA

TDSYour landlord is legally responsible to register the deposit in a secure, government-backed tenancy deposit scheme (TDS). If we are your managing agent, we are registered with TDS to protect all tenant deposits for an Assured Shorthold Tenancy.

Once your property has been cleaned, inventory cross-checked, and approved, your deposit will be returned to you within 10 working days, minus any deductions that have been agreed.

Please inform us 60 days prior to the end of your tenancy to allow enough time for us to organise all the administration that comes with renewal.

Tenants are often under the impression that their personal belongings are automatically protected by the landlord’s insurance, but this isn’t the case. It’s a good idea to invest in comprehensive insurance, such as contents and liability insurance that will cover:

  • Accidental damage to the landlord’s property
  • Protection for your personal equipment such as television or computer
  • Coverage for jewellery, money, and credit cards
  • Protection against the unexpected, i.e. flood, fire, and theft.

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